Returns & Refunds

This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, and exchanges for purchases made on www.rockchic.eu operated by Rockchic France.

This policy complies with EU and French consumer protection laws.

1. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by email at michele@rockchic.eu before the withdrawal period expires.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The right of withdrawal does not apply to:

  • Digital products once the download has started

  • Custom-made or personalised items

  • Sealed goods that are not suitable for return for health or hygiene reasons, if unsealed after delivery

4. Return Process

To initiate a return:

  1. Contact us at michele@rockchic.eu within 14 days of receiving your order

  2. Include your order number and reason for return

  3. We will provide return instructions

Returns must be sent to the following address:

Rockchic France

4 rue Marc-Eugène de Goulard, 31510 Luscan (France)

You are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued within 14 days of receiving the returned item

  • Refunds will be made using the original payment method

  • Original shipping costs will be refunded (excluding any additional costs for express delivery, if applicable)

6. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return the original item and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at michele@rockchic.eu, including photos of the issue.

In such cases, we will cover return shipping costs and offer a replacement or full refund.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check with your bank or payment provider

  • Contact us at michele@rockchic.eu if the issue persists

9. Contact

If you have any questions about this Return & Refund Policy, please contact:

Rockchic France
Email: michele@rockchic.eu